FAQ Order and Sales

Order Process for Software

Online shop: edddison is available for Autodesk Navisworks, Autodesk 3ds Max Interactive, Trimble Sketchup, Unreal Engine, Unity and Siemens Tecnomatix Plant Simulation.

edddison for Interviews3D can only be ordered manually. Send an E-Mail to sales[at]edddison.com for further information.

 

Order process for Hardware

Ask for a quote and send an E-Mail to sales[at]edddison.com.

 

For students and pupils

Students get edddison software products for free, excepting edddison for Interviews3D.

How to get? Go to Education Pricing and fill out the form.
Note: Please send a proof of eligibility issued by the faculty/institution with current date, your full name and institution name to sales[at]edddison.com. We accept School ID cards, Report cards, testimonials, Tuition bills or statements.

 

Academic institutions like universities and schools get 25% off on software

An exception is edddison for Interviews3D. Send a request to sales[at]edddison.com.

 

I want to purchase a bulk order. What are my options?

Drop us a note at sales[at]edddison.com and let us know what you are interested in. We will happily support your efforts.

 

Currency: All prices are in EUR (€).

 

What are the accepted payment methods?

  • Wire transfer via Sofort Banking. Note: A “Sofort Banking by Klama” account is not needed.
  • Paypal.
  • Credit Card. Note: The accounting takes place via Paypal.

 

Where do I get the newest prices?

Prices are available here.

 

Do I need an edddison account to order?

Yes. Manage and download the latest software and license keys at your personal dashboard.

 

Where can I get my invoices?

Invoices for software are delivered by E-Mail (if ordered online) or can be downloaded at your account at “Order History”. Invoices for physical goods and Interviews3D are included in the package or/and sent by E-Mail.

 

How much tax do I have to pay?

  • For B2C customers: All our products have a 20% tax. If you live in Austria you have to pay taxes for your purchase.
  • For B2B customers in Austria: All our products have a 20% tax. If you live in Austria you have to pay taxes for your purchase.
  • For B2B customers in the European Union with VAT-ID: If you live in the European Union and you provide us a valid VAT-ID you do not have to pay taxes.
  • For B2B customers in the European Union without VAT-ID: If you live in the European Union and you don’t have a valid VAT-ID you have to pay taxes.
  • For B2B customers outside the European Union: If you live outside the European Union your purchases are tax free.

 

SHIPPING (Hardware): Can I track my order?
Yes. We will send you an E-Mail notifying you when the items have been dispatched. This E-Mail includes the tracking number of the parcel.

 

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